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Cluj-Napoca Cluj-Napoca Airport. Pisa Galileo Galilei. Madrid Barajas. Manchester Manchester Airport. Plus: "Clean plane, comfy seat" Minus: "Chaotic boarding". Plus: "Clean, relative new plane" Minus: "More than 90 min late "due to late incoming plane" which caused me trouble when swapping to an other flight on arrival".
Maten smakade ganska kemikaliskt. Plus: "In business class, seating arrangement, menu and entertainment excellent" Minus: "Nothing". Minus: "1. Maybe because I took a ticket the same day. Delayed in NY and as result missed my connection in Helsinki". Plus: "The flight and the crew was very nice, and the food was very good. Plus: "it was just okay. Plus: "I think this airline has an attention to detail and level of service which surpasses most other airlines.
Whilst remaining competitive these factors make traveling with Finnair a far more comfortable and attractive proposition for me. In addition, Helsinki airport must be one of the best around.
Minus: "Missed my connecting flight from Helsinki to Miami because the flight from New Delhi, India was delayed by more than 4 hours. Plus: "Plenty of leg room, and I got an empty seat next to me! Food was served on time an hour into the flight, and about two hours from the destination. The options were decent particularly the caserole in terms of portions. Plenty of overheard compartment space, even with a nearly full flight.
The TV needed to be reset by the purser due to it being stuck on kiddie mode. If you're a snacker, bring food. Plus: "Airplane was nice. I am very disappointed with Finnair in this. They will not refund my money at the airport and now I need to go through their home office for a refund.
It was bad enough not having any extra leg room on a red eye when you are over 6 feet tall but now I have to jump through hoops to get my money back. Plus: "Nothing" Minus: "Flight attendants in majority were rude, didn't care, unhelpful, for business class, service was worst I ever experienced. Plane is old, pretty dirty, they don't care about elders at all, this flight really ruined my whole travel experience, I doubt I'd ever want to go back.
Plus: "Everyone was polite and helpful and did everything to make flight comfortable" Minus: "Plane tiny and not very comfortable, but the flight time is pretty short so it is not bad overall". Plus: "Hot towels distributed before meal.
There were 40 kids and several counselors on this flight. These two kids were much younger 4 or 5yrs than any others going to camp. One of the kids could not sit still. The adult behind me sometimes held her in her lap which resulted in pushing on my seatback. While in her own seat the child did not have her seat belt on. Eventually the girl began using her arm rests on either side of the aisle to swing herself. I finally mentioned this and the lack of seat belt fastening to F.
These Eastern Europeans don't think about things the way you and I do. Plus: "Finnair lost my luggage on my way to Sweden. However, they upgraded my seat to Business class during my flight home from Helsinki. It was great! Minus: "Huge lines at the airport for check in and drop off of lugagges. Apparently finnair hasn't heard yet of automatic check in and drop off. After that long wait for boarding and flight delayed. Very little information. Plus: "Blueberry juice. Ok flight.
Onboard entertainment system had no music option. Minus: "did not get to Helsinki in first place; flight from Warsaw to Helsinki canceled by Finnair put in another plane, from other provider LOT going straight to Chicago; was not ready for it; we arrived at airport 2 hr before time of boarding and were rushed to plane going up in 45 min; very stressful; my daughter cried and we had no time to say good bays to family paid for selected seats - money not returned selected special meal - stayed hungry 8 hr fly because they were not aware about our special needs; Finnair shold take care of it when canceling flight and putting us with other provider.
Plus: "Friendly and competent crew, on-time performance, clean and pleasantly appointed cabin, non-stop service always beats transfers! Plus: "Plane was on time Checked luggage arrived I slept for the duration of the trip which made the 5 hour flight OK.
But unfortunately that is the case in today's travel experience with US carriers. Plus: "great flight. Left on time. Nice crew. Ditto for food and movies" Minus: "Sears always close together". Plus: "The fact the plane didn't crash" Minus: "Couldn't check in online- extremely slow at counters to get my checked bags, forced a meal of curry since I was in back of plane and there were no more 'non-vegan meals'- smelled NASTY!
Ignored a lot by attendants bc rushed to get to back of plane attendant area and chat. The attendants were gaga about a screaming baby but ignored the rest of us". Plus: "comfortable seats, efficient service both getting on and off the plane,very current movies. Overall a very good experience". Minus: "I booked this through Finnair and it was a British Airways code share.
I was unable to get the record locator for BA and could not check in prior to getting to the airport. Minus: "I sat in the window seat. Trying to get out of the row is very difficult.
The arm rests do not rise high enough to get around without needing to climb over them. Plus: "The crew were trying to help and accommodate the bad situation. When called Finnair on the phone, they couldn't check us in, told us we have to check in at counter, by then all good seats were taken and I couldn't sit next to my husband, and this is our honeymoon trip.
It's a full flight and All upgrades were booked by then so couldn't even upgrade to business class. Requested a gluten free meal, no crew can figure out it that meal was on board not in system nor on paper list , so at the end no food for me.
I have been dying BA for last five years and this had to be the worst BA flight I have taken, absolute chaos at the check in counter and no organization. One BA counter agent Alexa tried to help but it is just too late. I expected more from BA. Plus: "Crew fantastic. Plus: "Direct from San Diego to Heathrow. The food was just ordinary airline food--little taste. Coffee served essentially black--no offer of milk or cream. Take it or leave it-- Crew helpful if you could flag someone down.
Most irritating: could not check in online for some unexplained reason and required to arrive two hours early. BA does no subscribe to TSA so spent time in a line unnecessarily. AND, then the crew arrived over an hour late so the flight left at least an hour late. The crew explained that their downtown bus did not arrive and they could not arrange one. Given the close proximity to the airport, this should have been a 10 minute cab ride. Plus: "Boarding was quick and efficient. Flight crew was polite, helpful and friendly.
Had adequate leg room in coach, added plus was the flight was not crowded so did not have anyone sitting next to me. Did not feel squashed and claustrophobic as a result. Food was satisfactory. Got nothing but a nightcap.
The following morning I received a cold, stale croissant as part of a lunch box for a preschooler, nothing warm, no protein after 8 hrs in flight. I could not check in online. I paid more for this ticket so I did not have to fly out of LA.
We were driven in uncomfortable shuttle vans. Check in and security were caiotic. Once I landed I found out no information was available to my sister who was picking me up! Plus: "Entertainment choices were good. Was not pleased with flight attendant who served me, was kinda cocky and not friendly, which spoiled the customer service experience. Not enough leg room, cramped. Wish they had decaf tea. Other than that we arrived safely, so I'm very appreciative.
Plus: "The only thing I liked was the ice cream that was served on the flight. And the Kerry Gold butter. I didn't like that I bought a ticket from Finnair, got emails from Finnair, for some reason couldn't check in early on the Finnair website, arrived at the airport, waited in the absurdly long check-in line for Finnair only to find out that they had no record of me and I wasn't flying Finnair.
Actually, I was on an American Airlines flight. Plus: "Good entertainment. Arrived on time. Unnoticeable smooth landing. For what I paid, I am not expecting much. Plus: "Courtesy of attendants, smooth flight, good service" Minus: "Food and your TV screens are not good. Very hard to operate a touch system which is so insensitive.
Movie choice rather poor as well". Plus: "Everything was amazing" Minus: "The process to travel". Plus: "Crew was very nice.
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